Our Guarantees
Benjamin Franklin Plumbing believes that you deserve a pleasant experience when you need plumbing services. To ensure we deliver that we guarantee your complete satisfaction with our plumbers and service. From being prompt and clean, to sending competent and courteous technicians, to having you pay what you expected without unanticipated add-ons, to making sure our repairs and installations hold up, Benjamin Franklin Plumbing backs up our commitment to superior service with the following guarantees:
- On time guarantee - we will never keep you waiting or we pay you – $5.00 per minute we’re late up to $300.00
- Clean – our plumbers wear shoe covers and clean up after themselves. If they don’t, you pay nothing!
- Friendly and courteous service – Our technicians are trained to be courteous and respectful. If a technician smokes or swears in your house we will pay your bill.
- Drug and alcohol free – extensive background checks and random drug tests are routine
- Skilled professionals – Our staff is amongst the best trained in the business. We insist they take continuing education courses and regularly attend seminars to stay abreast of changes in the industry.
- Straightforward pricing – your circumstances are carefully evaluated and a price quote is explained and approved before we begin any work
- 97% guarantee – We hire only the best…only 1 out of 33 applicants meet the Benjamin Franklin high standards
- Repair guarantee – we guarantee our work for 2 years. If a repair fails within two years we will fix it free.
To see the Ben Franklin “Code of Ethics” click here.